Do your products have warranty and what does it cover?Updated a year ago

We offer a lifetime warranty covering repairs or replacements for functional damages. Broadly, this means issues that prevent you from using the product. If your item has functional damage we will assess and provide either a repair or a replacement.

This includes all stitching, zips, metalwork, and handles. Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.

Lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, or damages caused by negligence.

Airline Damage

In the event of airline damage, airline claims usually need to be reported to the airline within a set timeframe so we recommend contacting the airline immediately. If you do not receive compensation or the airline does not respond within 14 days,  please contact us and we will do everything we can to help.

Please get in touch with us here regarding any functional damage.