My order is marked as delivered but I did not receive itUpdated 6 months ago

If the tracking for your order shows as delivered but you haven't received it, you should:

• Check if someone else at your address has accepted it.
• Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage.
• Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.

If you purchased the Aftership protection at checkout, please follow this link to submit a claim.

If you did not purchase the protection please contact us.