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Carl Friedrik US

<p id="isPasted">We are truly sorry to hear that you are experiencing faults with your product, to make a warranty claim, you will need to follow <a data-token-index="1" href="https://carlfriedrik.typeform.com/to/bqEZ8QSp" id="isPasted" rel="noopener noreferrer" style="cursor:pointer;color:inherit;word-wrap:break-word;text-decoration:inherit;" tabindex="0"><span style="border-bottom:0.05em solid;border-color:rgba(55,53,47,0.4);opacity:0.7;">this</span></a> link.</p>

We are truly sorry to hear that you are experiencing faults with your product, to make a warranty claim, you will need to follow this link.

My product is faulty, what do I do?

Order Information

Where do you ship?

How much does shipping cost?

What couriers do you use?

How long does shipping take?

My order is marked as delivered but I did not receive it

Do you ship to P.O. Boxes?

Where will my order ship from?

What if I need luggage for a rapidly-approaching trip?

What is Aftership Protection?

How much does Aftership Protection cost?

Shipping & Delivery

What is your return/exchange policy?

How do I start a return?

When can I expect my refund?

Do your products have warranty?

What is the return policy for repurposed goods?

Returns & Exchanges

How do I make a warranty claim?

Do your products have warranty and what does it cover?

Warranty

What kind of leather do you use?

How do I care for my leather?

Where do you manufacture your product?

Will Carl Friedrik Leather Cream waterproof my product?

How can I waterproof my Vachetta leather bag?

How can I care for my Vachetta leather bag?

Do your suitcases fit inside each other?

What other steps can I make to ensure the longevity of my luggage?

How much do Carl Friedrik suitcases weigh?

Does my suitcase come with a compression pad?

What is a Smart Holder? How do I use it?

How do I find the batch number on my luggage case?

Where should I store my luggage?

Do you offer a customisation and personalisation service?

Do you offer a personalisation service?

Product Information

Do I need to pay duties?

How do I track my order?

Can I edit/cancel my order?

What payment methods do you accept?

My discount code isn’t working?

When will my pre-order ship?

I am having trouble checking out, what should I do?

Do you offer gift wrapping?

Do you offer discount codes?

I have locked myself out my suitcase, what should I do?

How do I make a stock enquiry?

Why join?

How to join?

Affiliate

How do I share a press opportunity?

How do I get additional brand information?

Press

How do I contact you?

How can I request for my data to be removed?

How can I unsubscribe from emails?

Contact Us

Privacy Policy

Terms and Conditions

How do I use and set the combination lock on my Carl Friedrik suitcase?

How to attach the leather side handle?

How to attach the Smart Holder?

How to attach the wheels?

How to attach the trolley system?

How-To-Guides

My product is faulty, what do I do?Updated a year ago